← LocalE

Delivery & Collection

Last updated 28 August 2026

LocalE is hyperlocal. Everything on it is bought from someone within walking or short riding distance of you, and it changes hands in person. There is no courier, no shipping and no tracking number.

1. How an order reaches you

• Collection. You pick the order up from the seller's address at the time agreed in the order chat.
• Local delivery. The seller brings it to the address you chose, if that address is inside the area they serve. Sellers deliver themselves — LocalE does not operate a delivery fleet and does not employ or dispatch riders.

Which options are available is set by each seller and shown on their listing before you order.

2. Timing

Most of what is sold on LocalE is made to order or made fresh that day, so timing is agreed per order rather than promised by the platform:

• The seller states a ready time or a delivery window when they accept your order.
• Typical orders are same-day or next-day. Anything made to order — a cake, a tailored garment, a bulk tiffin — takes as long as the seller says it will.
• Changes to timing are agreed in the order chat, and that chat is the record of what was agreed.
• Sellers keep their own opening hours. An order placed outside those hours is picked up when they next open.

LocalE does not guarantee a delivery time. If a seller cannot meet the time they agreed they must say so in the order chat, and you can cancel for a full refund under our Cancellations & Refunds policy.

3. Charges

• The seller decides whether to charge for delivery and how much.
• Any delivery charge is shown as part of the order total before you pay. There are no charges added afterwards.
• LocalE adds no delivery fee, service fee or platform fee during the pilot.
• Collection is always free.

4. Where we operate

LocalE is in private pilot in selected neighbourhoods of Bengaluru, Karnataka, India. Each seller serves a radius around their own location, and the app only shows you sellers who can reach you.

We do not ship inter-city and we do not ship internationally. If an address is outside a seller's service area, that seller will not appear for it.

5. When a handover does not happen

• Nobody is there to receive the order. The seller will contact you through the order chat. If it cannot be handed over and the item is perishable, the seller may treat the order as completed and no refund is due.
• The seller does not arrive or is not there to hand over. Raise it in the order chat. If the order is not fulfilled, you get a full refund.
• Wrong or incomplete address. Please check the address on the order before paying — a delivery that fails because the address was wrong may not be refundable in full.

Anything unresolved after 48 hours can be escalated to us at support@localeapp.in.

6. Contact

LocalE Support
Email: support@localeapp.in
Bengaluru, Karnataka, India